Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 5760 Views
  • 2 replies
  • 1 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 3823 Views
  • 0 replies
  • 1 Helpful

Scams: Information about scams currently circulating

There are various different scams that customers may come across by email, phone call, text and more. We want to keep you up to date with some of the ones that are being reported to us on a frequent basis so you know what to look out for.   The curre...

Sorcha by Former EE Community Manager
  • 154179 Views
  • 0 replies
  • 111 Helpful

SIM card

 Hello, I recently bought a new phone and sim from EE. I have been receiving weird calls and text messages asking and referring me to someone else. Weather that be chasing bills for that person or just people calling asking and texting asking for the...

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Identity theft

Hi, i received 3 redirected mails from my old address from EE.One was thanking me for opening and EE account and setting up direct debt with themThe other was about a removing content lock and the third was apologising for opening an account with my ...

max1235 by Visitor
  • 428 Views
  • 2 replies
  • 1 Helpful

Resolved! Over18

Can you unblock all over 18s please I want to go on my slots on my phone and have a little gamble 

Brendon2 by Visitor
  • 688 Views
  • 3 replies
  • 1 Helpful

Contract

Hi. I had a call earlier and think I’ve signed up to getting myself a new contract and phone. however I’m now in slight panic mode it was a fraud would be grateful for some clarification Charlotte 

SCAM

BE WARY OF SCAMS ON THE MOBILE      THE CONVERSATION ENDED WITH A NEGATIVE HUMPH OR SIMILAR RESPONSE, VERY DIFFERENT FROM BONA FIDE CALLERS.   HUBBY TOOK THE CALL.     UK

MARDIGRAS by Investigator
  • 257 Views
  • 1 replies
  • 0 Helpful

Multi factor authentication

When are EE adding the option to enable MFA on our accounts? It's truly amazing in this day that it's not an option.  So many companies/banks etc rely on sending a text to your registered phone for authentication... If an attacker carries out a sim s...

Cornholi0 by Contributor
  • 2019 Views
  • 11 replies
  • 9 Helpful

Mobile phone contract/upgrade scam

Hi community! So I'm currently in the middle of a mobile phone contract/upgrade scam.  I am with Three for my SIM contract and was cold called by scammers claiming to be from Carphone Warehouse and they of course offered a too-good-to-be-true phone c...

Winterfox by Investigator
  • 3850 Views
  • 15 replies
  • 4 Helpful

Is this Phishing?

Got a call from here 01952780631 and it said it was frim EE.  Is this phishing or spam?