cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: Remove age restriction and content lock

Osmanm66
Visitor

I remove content

8 REPLIES 8
Katie_B
EE Community Support Team

Hi @Osmanm66

Welcome to the community.

Are you a pay as you go or pay monthly customer?

Ways to remove content lock can be found HERE

Katie

Thomas8241
Explorer

Can you remove it on my phone please .

Pay as you go.

@Thomas8241 : On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Kelci
Visitor

How did you do it 

 

Leanne_T
EE Community Support Team

Hi @Kelci 

You can find full details in our  How do I turn on parental controls on my device? Help page, on removing content lock. 

Leanne.

Pshelton90
Visitor

How

Katie_B
EE Community Support Team

Hello @Pshelton90

Welcome to the community. 

You can find information on how to remove content lock HERE

Katie