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Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by • Former EE Community Manager
  • 10694 Views
  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by • Former EE Community Manager
  • 7060 Views
  • 0 replies
  • 1 Helpful

Restricting Call Times for Someone with Dementia

Mum has dementia and is in a care home but she still wants her phone with her to call family & friends. The only problem is that she gets confused with times, especially at night, and I want to restrict her ability to call out at unsociable times. Is...

revm by • Explorer
  • 521 Views
  • 3 replies
  • 2 Helpful

Scam guard - technical fault

I purchased scam guard yesterday, and have the link. I have tried switching off WiFi and trying with it switched on, but all I get is a message saying there is a technical fault, so am unable to set it up, any ideas @Any ?

Loraine9 by • Investigator
  • 873 Views
  • 5 replies
  • 1 Helpful

Resolved! Change email on account

My email has been hacked and I am trying to change my email attached to my account so they cannot get access. But I can't do this with getting a code from my hacked email. Is there anyone that can help?

Emmzy1 by • Visitor
  • 468 Views
  • 1 replies
  • 3 Helpful

Resolved! 2 factor authentication

Can I have more than one telephone contact number for 2 factor authentication?

DSB3 by • Visitor
  • 699 Views
  • 6 replies
  • 1 Helpful

Resolved! Content lock being activated every time I phone EE

Whenever I phone EE from my EE mobile to phone EE to complain about another matter specifically  not being able to contact GUERNSEY mobile numbers successfully which does not work at all, they keep enabling my content lock back on without my consent ...

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