Forum Posts

EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
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  • 4 replies
  • 2 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 5857 Views
  • 0 replies
  • 1 Helpful

Resolved! Content unlock

can you help me with the content unlock on safari please 

Potential Phone hack

hi folks, I’ve had to get my laptop wiped as it got Trojan’d. and I’m pretty sure my phone has been infected to. I’ve reset it and changed passwords. There are still glitches and I’ve gone through 80gb of data in less than a week. What are my options...

Nickwisz by Visitor
  • 513 Views
  • 1 replies
  • 0 Helpful

Resolved! SIM Jacking - Port Freeze or Number Lock

It appears as if the security threat of ‘SIM jacking’ is increasing and one of the recommended ways of protecting against it is to ‘Lock your phone number with your service provider’ - Many network service providers offer Port Freeze or Number Lock t...

Hello

Hello I would like to remove age restrictions on my account please as I am 32 years of age 

No 3G

my mobile number has been deleted from my phone and now I can’t get onto my data 

Call from "EE"

I just had a call from someone purporting to work for EE, wanting to reduce my bill by 30%.  The number calling was 0118 328 7134 - is anyone able to verify whether this is genuine please?  I'm tending to think that if it looks too good to be true, i...

Identify fraud

 day 1Please help. My mother looked at her EE account as the direct debit came out this month £2 more. When she logged on she saw that her dd was increasing to £75+ and that a new phone had been ordered.  Obviously this isn’t her.  She is saying she ...

Joogles by Contributor
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  • 8 replies
  • 4 Helpful

EE allowed a scammer to sim jack my partner’s mobile number

I have raised a very serious complaint regarding my partner’s EE account and sent to phishing@ee.co.uk and abuse@ee.co.U.K. I am tweeting EE and being ignored, chasing that my complaint is being dealt with urgently. Due to a gross violation of GDPR, ...