Scam?

[Leanne303]

Had a text message from +44 7462 232910

saying 

📱 EE📲 Rewards – Your Account Update

To express our appreciation for your ongoing loyalty, we are offering a points redemption promotion to eligible customers.

Your EE Rewards points balance has been updated — you now have 12,739 points.

You can use your💼 points to redeem eligible rewards, offers or discounts on the official EE website:

https://ee.redemw-co.xin/uk?VKDG=gSSQZv

To check your balance and redeem your points, just head over✅ to the official EE website. Redemptions are subject to availability, and what’s on offer may change from time to time.

Thanks again for your continued support.

Please note: as a thank-you to our customers, this points redemption campaign runs for three days, from 3 January 2026 to 6 January 2026.

© 2026 EE Limited. All rights reserved.

Is this a scam like suspected???
thanks for your help.

[0765Peter]

+44 7723 907383

I had the same text from the above number regarding 12,739 points that would expire in 3 days - offers of a £6k massage chair for 12,200 points immediately identified this as a scam so have forwarded to 7726 and wanted to notify others.

[Doodie1]

Had similar message this am (12-1-2026) so it is still going around. 

[ioanadana13]

Hi, I'm afraid I fell for it and did give the details requested on the link, including card details to pay for postage. The transaction did not go through, I think my bank denied it (wiser than me obviously!)

Should I contact my bank to replace the card

Thanks

[Peejayess54]

What a coincidence - I have exactly the same number of reward points! What are the chances?

[Seanr68]

It isn't obvious to everyone though, is it! 

Some people (especially older people) are less proficient at determining what is or is not a scam....hence the reason for these help pages.

Try to not be so judgemental. 

[Seanr68]

Yes, I would recommend contacting your bank and explaining what has happened, that way they will be able to determine the best way course of action. 

[Peter_W]

Good morning @ioanadana13.

I would definitely recommend highlighting this with your bank right away, as these details will have been compromised, and you'll 100% want to request a new card, too.

If you shared any EE account details too, such as your login email address and password, I would definitely recommend a password reset, which you can sort over at myaccount.ee.co.uk.

Finally don't forget to forward this message to 7726 so it can be reported to our security team.

Peter

[Peejayess54]

I wasn’t being judgemental at all, merely highlighting that the scammers use the same script to everyone. By the way, I am one of the older users you have chosen to patronise, one of the generation who invented the technology you seem to think we can’t use.

[XRaySpeX]

@Peejayess54 : I was the oldie being accused of being judgemental 😉!

These youngsters just don't realise that it was their elders who invented all this!