Scam?

Leanne303
Explorer

Had a text message from +44 7462 232910

saying 

📱 EE📲 Rewards – Your Account Update

To express our appreciation for your ongoing loyalty, we are offering a points redemption promotion to eligible customers.

Your EE Rewards points balance has been updated — you now have 12,739 points.

 

You can use your💼 points to redeem eligible rewards, offers or discounts on the official EE website:

 

https://ee.redemw-co.xin/uk?VKDG=gSSQZv

 

To check your balance and redeem your points, just head over to the official EE website. Redemptions are subject to availability, and what’s on offer may change from time to time.

Thanks again for your continued support.

 

Please note: as a thank-you to our customers, this points redemption campaign runs for three days, from 3 January 2026 to 6 January 2026.

 

© 2026 EE Limited. All rights reserved.

Is this a scam like suspected???
thanks for your help.

1 SOLUTION

Accepted Solutions
Northerner
EE Community Star
EE Community Star

Hi @Leanne303 

Yes it is a scam. Forward the message to 7726 ( SPAM) and then the number when prompted. 

https://community.ee.co.uk/t5/Security/Scam-text-message/m-p/1592646

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

10 REPLIES 10
Northerner
EE Community Star
EE Community Star

Hi @Leanne303 

Yes it is a scam. Forward the message to 7726 ( SPAM) and then the number when prompted. 

https://community.ee.co.uk/t5/Security/Scam-text-message/m-p/1592646

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Leanne303
Explorer

Thank you 

XRaySpeX
EE Community Star
EE Community Star

@Leanne303 : It's obviously a scam! The link in it is not even to EE (domain ee.co.uk).

There are many of these going the rounds. EE would never send you a msg asking you to click on a link in order to access your a/c.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Juninho
Visitor

100% a scam - we’ve had the same text with precisely the same number of points 

NicolaPa
Visitor

Ah, I have exactly the same number of points as you do - according to the text message!

I decided not report it to 7726 (for reporting suspicions text numbers) 🙂

 

Jules157
Explorer

I stupidly clicked on the link - does this mean they now have access to my mobile phone

I stupidly clicked on the link - does this mean they now have access to my mobile phone

Rach_H
EE Community Support Team

Hi @Jules157,

Welcome to the Community!

You won't need to worry about people being able to access your device. Did you enter any of your details on the link you followed?

Rach

Eddie13
Investigator
Investigator

Hi, 

Received the message below from 

×44 7482 540929

EE
Your 12,739 EE Points are about to expire!

Time remaining: just 3 days.

With such a generous points balance, you can redeem a wide range of fantastic rewards. Visit the link below now to browse and redeem:
https://ee.redfd-co.xin/uk

The redemption process is simple, but gift stock is limited and available on a first-come, first-served basis.

Act now to avoid losing your points