Hi there.
I can go one further. So the above number called me. Had this great offer. 45% off my monthly bill for twelve months oh and I could choose a gift. immediately I smelled a rotten fish!! I voiced my doubts but to confirm they are from EE they called me back from an EE number 0800 0798586 and we continued the call. As I was still skeptical I was passed to the "team leader" who then gave me all my private info banking included!! I went ahead but when it came to I must pay £50 to kick start the special offer I said no. By this time I was too late. A brand new S23 Samsung phone was on its way to me. I got a text message DPD will deliver my parcel. As I was under the impression as I been told by EE the chosen "gift" (Samsung pods) will be with the next day. The next day came and no delivery. I looked at the next text received from DPD. Nobody home returned to base. Next I was now looking to see what the hell is going on as I was at home. EE cancelled delivery to return to EE.
I then called EE to enquire about this. In some uncertain terms and in my conclusion of this I think EE is very much aware of this and they will not support you in any way should you lodge a complaint. I completed a fraud paper with the EE customer care agent and was told this will be sorted in 5 days. I made it clear I do not want to see any deductions as it now surfaced that there was in fact a S23 send out and I am now getting billed for it!!!! Please rest assured nothing will be coming of your account as there is enough time for this to clear. Yeah right. Should I mention a debit order came off for a new handheld unit plus sim.
EE plays the game, but this should have been done!!! Its not done. No refund No phone No discount. No Air pods!!
The fight continue.......
