SIM cards & Porting

My old BT Mobile SIM is still inactive

My elderly mother has been in hospital for around 6 weeks and, last Friday, it was clear her BT Mobile service was inactive.  After digging about amongst correspondence, it became clear that her existing direct debit arrangement with BT would not aut...

Requesting an eSIM before Mandatory Physical SIM Arrives

Hi all,Wanted to check before phoning please if customer service can send me an eSIM rather than waiting for the physical SIM to arrive as I don't have a phone service now so I'm keen to get started.I only have the order reference, not the phone numb...

Port number request has been almost a week

I got an EE sim only contract, and received my SIM card almost a week ago.i got a pac code from Vodafone, and provided this to EE via 150 text service.All seemed fine. Have done this a number of times in the past, and has taken. Say to two at most. 6...

How do i get a PAC code. EE blocks every attempt. I spend 15 and 20.minutes only

Number transfer

What are the technical issues ee are having re moving my mobile number from by to them and when will it be fixed

How to contact EE when your sim has been cancelled

about a month ago but my husband and I had our phones stolen on separate occasions. Once the insurance claims had gone through, new sims were sent. They didn’t work. It took a while to get new ones and they seemed to work fine. Last Thursday we both ...

How to block the sim, if your phone is lost

How to block the sim. My son phone is lost. I bought new phone from ee. It was mentioned that Netflix is free. But don't know how to get log in and password 

Re: Sim activation

I'm also having activation issues, just received iPhone 14 max pro with new SIM this morning, have put some in went through set up but no service, I have done the usual taken SIM out put back in, turned phone off and on and even factory reset but not...

Re: SIM card not working

I'm having the same issue, but how can you contact EE without a SIM card?I had to make a trip to one of your stores so that I could make the call and was told that the SIM would be activated today. It's been over 24 hours and the SIM is still not wor...