Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Requesting an eSIM before Mandatory Physical SIM Arrives

MartinS4938
Visitor

‎16-11-2023 12:47 PM - edited ‎16-11-2023 12:49 PM

Hi all,

Wanted to check before phoning please if customer service can send me an eSIM rather than waiting for the physical SIM to arrive as I don't have a phone service now so I'm keen to get started.

I only have the order reference, not the phone number as I assume that'll be revealed on the physical letter. I ordered the SIM only yesterday and got an email to confirm the direct debit setup but there's no way to create My EE without the mobile number.

Will they be able to do this or not? Thanks!

0 Helpful
1 REPLY 1
Katie_B
EE Community Support Team

‎16-11-2023 03:34 PM

Hi @MartinS4938. 

I would recommend waiting for your physical SIM to come and be activated. A PIN may be sent to the SIM as part of the set up. 

Katie 🙂

0 Helpful