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Esim fiasco

JLDorn
Visitor

‎06-10-2023 06:25 PM

Hi

Having issues with an Esim on my phone which has been ongoing for nearly 2 weeks, the original Esim was deleted, downloaded a new one didn’t, spoke to Support who said wait 24th s still nothing rang support again requesting a physical sim, 4 days later another Esim code arrives back to the same issue, no service on phone any help would be appreciated as clearly customer support haven no idea 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎06-10-2023 08:43 PM

@JLDorn  Call customer services or go to a EE store and request a replacement SIM card.  If you go to a store you’ll need in date photo ID with you. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Matt230680
Investigator
Investigator
In response to Chris_B

‎26-01-2024 08:18 AM

Hi I’m having same issue as I cannot call is there a webchat way at all?

0 Helpful
Katie_B
EE Community Support Team
In response to Matt230680

‎26-01-2024 09:21 AM

Hi @Matt230680. 

Live chat can be found under the 'Help' section of the EE app. 

Please let us know how you get on, 

Katie