SIM cards & Porting

PAC CODE Not working EE pay as you go to Pay Monthly

Hi. I have been given a PAC code from EE a want to use this to port my number on to my new contract with EE. Only the PAC code is not recognised and apparently only works if I’m transferring in from another network (not EE to EE transfer). I have tri...

Order

I’m a new EE customer and placed an order on the 20th for a pay monthly SIM card, I’ve had no order updates and tracking isn’t showing anything, it’s been 5 days and I’ve not hear anything can anyone help 

Sim cards

If you are having trouble with your Sim cards, please visit a ee Store or please, visit ee.co.uk.Order a replacement SIM  Kind regards c9

Sim don’t work

Sim don’t work

E-Sim

Hi, I have accidentally deleted my eSIM and now by phone will not work! It has the physical sim card in the phone :’( please can someone assist me? also unless this gets sorted ASAP I am looking to leave so can I request a PAC code so I can keep my n...

Deactived sim

Hi,  Please my SIM has been deactivated, I guess it was because I request to switch. On Saturday I sent a code to switch my network and then I received a message from EE asking me to have a re-think, so I decided to speak with a customer representati...

Want to start my EE sim

Number Porting from Plusnet

I recently moved to EE from plusnet , due to plusnet ending their mobile services.  i generated and submitted the PAC code etc  to also move my mobile number over, and got an order  confirmation which seemed to indicate that would take 1 day. however...

Sim Problems

Hope someone can help, Picked up a new iphone 15 (purchased direct from apple) ported my info across to new phone. In doing this it created an esim and blocked my physical. Unbeknown I didn't realise and deleted the esim.I then spoke to someone on 15...