SIM cards & Porting

esim QR code not being recognised by Google Pixel 7

I have previously used the ee website to get a QR code for an e-sim which was active on an iPhone. Each time on the Pixel I would scan the QR code and it would work and provision fine. Now when I try it I get "Couldn't activate service" There's an ...

New phone, where’s my sim?

Just ordered an additional line (iPhone 15) for my partner. It requires a new sim as she can’t bring her old one across. This was all sorted via telephone we received the phone but no SIM card. Could it be an e-sim? Or am I waiting for a physical car...

Resolved! ee number transfer

hi i want to transfer my number to a new account with ee. both accounts are on ee. rang and tried to transfer the ownership from one name to another to be told i cant upgrade for 6 months when its done. i was thinking of starting a new contract on th...

Resolved! e-sim

I've been trying to swap to using an esim for some time. I try every few months and keep hitting the same problem. I request an e-sim via the account pages, I ask for the digital one and agree to the charge for the next bill. Then it redirects me to ...

Replacement sim not working

Hello,Please can someone help me?My phone was stolen so I had my old sim deactivated and phone blacklisted. I went into the EE store in my town and got a new replacement sim and was told it could take up to 24 hours to activate. After 24 hours it sti...

Resolved! Lost SIM card

Hi, I lost my phone the other week and It was just in the process of being set up I only know the last 4 digits of the phone number is there any chance of me being able to get my SIM card back? i struggle with talking to people so I have not called t...