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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Where is my SIM card?

I ordered a new SIM card 17th July (new customer) it still hasn't arrived. I cant get beyond options menu as I do not have an EE number yet. Tried entering my order number on the tracking site and that isn't working.How can I find out where my SIM is...

james477 by • Investigator
  • 1526 Views
  • 5 replies
  • 3 Helpful

Resolved! Number not ported.

Moved over from Plusnet. New sim received Monday but number still hasn't been changed over and my Plusnet service is still active. All details including PAC code were entered into the migration page. Any idea how long this will take? 

Number migration

Hi,I've recently switched from  Plusnet to EE  (mobile only). My Pac code etc was all given to EE online when I switched and I was told my old Plusnet number had been transferred as of last week (Tues.25th July).  I've just learned today that the mig...

Data, phone or messages not working

Hi,switched to EE from 02 about 9 days ago and i porter my number but data doesn’t work, i don’t get any signal, calls only work on wi-fi calling and i don’t get any texts.

bb895_ by • Explorer
  • 411 Views
  • 2 replies
  • 1 Helpful

Resolved! Changing from three to EE

<span;>Hi, i currently have a contract with three but am thinking about moving to EE due to issues i had abroad that three did not help with. Ill soon be buying a new phone and wondered if its possible to keep the same number when switching phones an...

Sasko02 by • Visitor
  • 5300 Views
  • 2 replies
  • 2 Helpful

Replacement handset won’t accept ESim?

Hey, I got a replacement 14 handset and set it up like the last one (which I had for 2 weeks) and it came on with no cellular reception, everything else fine. I reset it and same again, it says my old phone (pre upgrade) isn’t ESim compatible so I ca...

K88tyh by • Investigator
  • 472 Views
  • 5 replies
  • 0 Helpful

Re: SIM to eSIM conversion

I have iPhone 13 mini. It supports eSim. When I go to Settings -> Device and SIM -> "Replace my SIM", I’m only presented with a physical sim option. Any suggestions?

Mcbeebo by • Visitor
  • 455 Views
  • 1 replies
  • 2 Helpful
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