SIM cards & Porting

Calls busted

New EE user got the sim set up, wanted to move my original number over. I have the EE sim in i can use data and text message but not make calls or receive them. Both the temporary EE number and my number when you ring them just cut you off. I cant ev...

Resolved! Can't receive calls

Hello,I transferee my line from 3 to EE last Sunday. It's Wednesday today and I am still bot able t receive calls. Also when I try to add my number to my EE application I don't seem to receive the message with the verification code. I tried several ...

Reactivating a Sim

Hi there,I used to be a EE customer and had used my EE phone number to create an Instagram account. I am now locked out of that Instagram account but the recovery link is sent to the EE number I no longer use. I still have the SIM card though. Is t...

Resolved! Switching to EE while abroad, it has been 3 days and my PAC hasn’t gone through

I am an O2 user who is currently in France, I am switching to EE and was told that I would be on EE within 2 working days. Is there any way I can find the status of my PAC code (and has it even gone through?)I entered it in the form when selecting a ...

No Mobile connection

I recently transferred my sim from giffgaff on Saturday and I was told it would start working from Tuesday.Right now I can't make or receive calls so I don't even know if the porting was successful or not.I keep getting voice message that the number ...

Transfer number - New PAY AS YOU GO SIM

I am considering to transfer my existing mobile number to EE. May I know if I can simply buy a new EE PAYG sim from Superstore and use that new sim to do the transfer using this page : https://myaccount.ee.co.uk/keeping-your-number

SIM card not showing ported number

I've recently ported two numbers from BT to EE. One of the numbers has ported across OK with the SIM information showing the correct number. The second number I ported is not showing on the SIM information although the ported number comes up when cal...

Changing sim

I’m looking to switch to EE sim only, but would like to keep my number from my current provider. When I’ve been looking to take out the sim deal, it’s asking for my PAC code, I don’t want my current contract to end until I have recieved my new SIM ca...

Not being able to activate sim card

Ordered a new sim transferred my number over before getting sim now i cant activate sim

Downloading esim from app question

Hello!I'm using a temporary / old phone as my usual phone is awaiting to be replaced.I'm just about to download the esim for my number on my temporary device but it says 'once you download the esim you won't be able to add it to another device'.Basic...

SIM cards & Porting

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