I have recently changed mobile providers from EE to VM.
I received the first text message saying welcome to VM and the date my contract would end with EE. I received a second email to confirm that the switch was complete, but now I can not receive calls. When people try to call they get EE answer phone and I will receive a text message saying I missed a call.
I have already tried the following to resolve the issue:
- Factory resetting the new phone
- Placing my new sim card into an old device, to rule out a device issue
- Manually searching for a network operator rather than automatically, and selecting Virgin, I have also selected my old provider and then switched back.
- Reset the network settings on the mobile
- Placing the phone into airplane mode and then restarting it
- Verifying the correct number was selected under 'Chat Features' within the messaging app
- Turning 'Chat Features' off completely
This is very frustrating as I use my phone for work and personal.
Any suggestions would be much appreciated.
