SIM cards & Porting

Resolved! Just some questions

I activated my new EE SIM card yesterday, I have already entered my pac code online while ordering so was told it should just happen within 24 hours automatically, I’ve been using the new sim since I didn’t really need to be using the old one when wi...

Resolved! SIM problem

Hey, I have the same problem. Converted DIM to eSIM. Couldn’t receive or do phone calls. then I was advised by EE staff in the shop to order a physical SIM card and the problem still exists. Npw I can’t convert the new SIM card to eSIM without a ba...

Joined EE, no sim received and going on holiday!

Hi I’m getting in a pickle. I’ve tried customer services but they couldn’t help. Ordered new sim only on Friday. I added my PAC code to the order as leaving Vodafone. It said a switch would take 1-3 working days. Email confirmation said 1 day for nu...

Getting a new phone+sim and gifting old one to family member?

Hiya, just wondering, a family member of mine (We live in the same household)'s phone is breaking down, so I was thinking of getting a new phone with a new sim on EE, then gifting my old phone with the current sim to them, but possibly transfering th...

Resolved! Sim is not provisioned for voice

I ordered a new sim and is not working it tells me "sim is not provisioned for voice" so what should I do? I try to contact ee but the only way is by calling or ms them to different numbers, how to call them if my sim is not working, I'm not a magici...

Need my phone number to change phone number to change password

HiEE have lost my phone number on a different sim and it is my main contact number. I need to change my EE password but eventually it tells me it has texted my old number with a passcode.If i try to change the number on the account to the one that wo...

Resolved! Pac Code

HelloIs there a way i can get a PAX code without calling EE direct , app does.not.work ,no online chat.available , just need a PAC code Thanks

Resolved! Old number, new sim

Just got a set of four new SIM cards, one for each member of the family. We each want to keep our current numbers. If I put any of the sims into any of the phones will the setups include reallocation of the numbers regardless? There’s no info include...

Porting not completed after 4 days

HiI transferred my no from 3 to EE and gave POC code to EE customer service over the phone before 5.30pm on 13 Nov 2024 but unfortunately it is not completed yet. I am so disappointed as I have small business contract with EE and all my business dema...

No internet access

Since having a new SIM card in November I have been unable to get internet access outside my house. What can I do?