SIM cards & Porting

RCS texting number incorrect after port

Hi,I have recently moved back to EE and ported my number, which didn't go smoothly but is finally sorted. I can make and receive calls and SMS on my ported number.The problem is RCS messaging. When I send one they appear to come from a different numb...

OTP and having to wait 14 days before a ticket is raised

Hi - brand new to EE. Was previously with Three. I ported my number to EE. Received confirmation that completed yesterday. Now I don’t receive OTP from EE. I see a few reports of this but no clear solutions. I’ve sent NUMBER to 150 and got an irrelev...

New phone an sim

I got a new phone and sim card but the new sim card won't let me ring out and tells me that I need to register it

Resolved! Re: Lost my phone

how to get new replacement sim

Resolved! Trying to buy a PAYG eSIM on the website - pretty bloody impossible

I have long been with Three (two phones, one a contract and the other an older phone now with a Three PAYG sim). With EE I only have an iPad SIM which is fine and that is why I am on this site trying to buy an eSIM.I rang Three to convert my PAYG SIM...

Verification codes not received

Hi, I also moved over from Three a week ago and ported my number. I am also experiencing issues receiving verification codes via SMS. Initially no SMS were coming through, then spoke to your technical team and they reset my phone and now SMS come thr...

Resolved! Replacement SIM's not working

Lost handset just over 2 weeks ago. I've since ordered 2 replacement SIM's, both which were delivered, but neither work. Following this, I've been to an EE store, where the staff member phoned the Contact Centre/Technical Support Team on my behalf. T...

Resolved! Number porting

I’ve just joined EE. I ported my old number from giffgaff, but when I go into settings on my iPhone 14 Pro Max, in the ‘my number’ part it’s still showing the number for the EE sim and I can’t change it. Just wondering why? Anyone know.

Resolved! numbers

i have two phones with different numbers i want one number for both how do i change the one number

Resolved! Transferring my ee sim number from a physical sim to new eSIM on ipad

I have tried doing this directly but the operating system on old iPad is not compatible and I can’t upgrade it as not enough memory. I have tried logging in to me ee account but it says the number I am transferring is already linked however it says i...

SIM cards & Porting

Forum Posts