Joined EE, no sim received and going on holiday!

Mummy83
Visitor

‎19-11-2024 07:27 AM

Hi I’m getting in a pickle. I’ve tried customer services but they couldn’t help. Ordered new sim only on Friday. I added my PAC code to the order as  leaving Vodafone. It said a switch would take 1-3 working days. Email confirmation said 1 day for number to be ported.

new SIM card hasn’t arrived so no I need to give it til Wednesday, but what do I do? Put new sim in phone once it arrives to activate? I have already supplied ee with the pac code so how do they know when the sim has arrived and to transfer?

im panicking as i go abroad on Friday (until sunday) and feel very worried about it not being sorted out on time. I called my local ee store and asked if I could just collect a sim from them and they help me but they said no.

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎19-11-2024 08:00 AM

Once you put the SIM in the phone & use it, the no. should port within 1 working day. You need to activate it in UK to be able to use it abroad.

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bristolian
EE Community Star
EE Community Star

‎19-11-2024 08:10 AM

Your new EE SIM will have a temporary number assigned when you first receive it. If a PAC was supplied as part of the order, that will be submitted when you first activate the new SIM onto EE's network.

A port-in date will be set then, usually the following working day. This assumes activation during normal working hours - if during the evening, add an extra working day to these timescales.