SIM cards & Porting

Resolved! Download esim using website and/or myEE app - PROBLEMS

Some time ago EE launched the facility to download esims without the need for a bit of paper by creating the QR code online. This feature has never worked properly. I created the QR code but it's invalid. I have called tech support and complained f...

Why is it so difficult to activate a simple replacement sim

I lost my sim card and i got a replacement sim card, the replacement card came and i wanted to activate it but it was asking for a number to send the security pin to, i used my friends number thinking it would just send the code and i would activate ...

Why so difficult to activate replacement sim?

Surely I can't be the first and only person to have experienced this: I lost my phone last week (sim only contract) so ordered a replacement sim. It arrives and to activate it I have to go to ee.co.uk/simpin. Fine. Now the completely backwards bit ab...

Number porting

Transferred from bt to ee on Friday apparently the process was started at 4.45pm friday have calls and texts but it still hasn’t transferred our old numbers still using the numbers the ee sims came with bt sims have now stopped working so missing cal...

Keep old number

Hi, start using ee win card but I did ask to keep my old number from previous company. I have email confirmed about my request but still number haven’t been changed. No idea what is going on and what do do next. Already 2 days gone and number has not...

Resolved! PAC/Unlocking Phone

Hello, EE has given me a PAC code as I am moving to a different company on a Sim Only.When I get this sim will it work in my phone or will I need to unlock it? Does the PAC code unlock my phone?I am panicking now as the code will expire soon but they...

Resolved! esim

I have just got an iPad Pro cellular. I have a Sim only deal, how do I set up cellular service on my iPad please.

Problem Transferring old phone number

I have been trying to transfer my old bt number for 2 days now and I keep getting the message ‘technical problems try again later’. I need my old number for work, does anyone know how long the technical issues will take to resolve.

Resolved! Re old numbers

Moved from bt to ee for a better deal on family sims plan bt did it all for me including moving the numbers all set up now but on my ee account its showing the numbers of the new sims they sent out not my old bt numbers which we have kept how do i ch...

Resolved! PAC Code

Hi, I've got a problem... I was on EE. I bought a new phone which I needed for work. It was on another network so I bought a phone with a contract with them. When I got the phone I put my existing SIM in the new phone. I thought the contract with EE ...