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Help with number

J955
Investigator
Investigator

‎28-07-2022 09:45 AM

I bought a new simm as I lost the old one, I put it in my phone and topped up, when nothing came up I looked and seen it went on my old number. Can any one help me to change my number to the new one ?

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎28-07-2022 09:50 AM

Did you report your loss to CS? They would have blocked your old SIM and sent you a replacement SIM with the same number. You need to do it now. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
J955
Investigator
Investigator
In response to XRaySpeX

‎28-07-2022 10:01 AM

No I just bought a new one my self as I lost it in my house somewhere. 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to J955

‎28-07-2022 10:06 AM

You'll still need to call CS to transfer your old number to your new PAYG SIM. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful