Esim activation PIN says wrong pin

[K2dky]

Hi I went through the process if downloading the esim but when it came to entering the code sent to my via sms by EE it said wrong number. Tried sending new codes three times and Same result. Has anyone experienced this? Please help if possible. Many thanks 

[Leanne_T]

Morning @K2dky

Thanks for coming here. 

Are you downloading the eSIM in your My EE app or My EE account online? 

Did you enter the PIN code manually? 

Leanne 🙂

[Chris_B]

@K2dky 

 On the QR code scan screen, there's a link (I think it's "Need help?" or similar), and then a link which lets you enter the QR code data manually. This is the data starting with "1$sm-v4-010" and ending before the two "$$" at the end, if you scan the QR code with an external app. The two trailing "$$" are the thing causing this to fail.

if this fixes the issue send your thanks to @lukegb