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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Keep old number

Hi, start using ee win card but I did ask to keep my old number from previous company. I have email confirmed about my request but still number haven’t been changed. No idea what is going on and what do do next. Already 2 days gone and number has not...

Resolved! PAC/Unlocking Phone

Hello, EE has given me a PAC code as I am moving to a different company on a Sim Only.When I get this sim will it work in my phone or will I need to unlock it? Does the PAC code unlock my phone?I am panicking now as the code will expire soon but they...

Resolved! esim

I have just got an iPad Pro cellular. I have a Sim only deal, how do I set up cellular service on my iPad please. 

1016 by • Explorer
  • 637 Views
  • 2 replies
  • 2 Helpful

Problem Transferring old phone number

I have been trying to transfer my old bt number for 2 days now and I keep getting the message ‘technical problems try again later’. I need my old number for work, does anyone know how long the technical issues will take to resolve. 

LL38 by • Explorer
  • 1669 Views
  • 4 replies
  • 1 Helpful

Resolved! Re old numbers

Moved from bt to ee for a better deal on family sims plan bt did it all for me including moving the numbers all set up now but on my ee account its showing the numbers of the new sims they sent out not my old bt numbers which we have kept how do i ch...

Ajp1972 by • Investigator
  • 636 Views
  • 5 replies
  • 3 Helpful

Resolved! PAC Code

Hi, I've got a problem... I was on EE. I bought a new phone which I needed for work. It was on another network so I bought a phone with a contract with them. When I got the phone I put my existing SIM in the new phone. I thought the contract with EE ...

Resolved! Another BT PAC code query!

Hey, 2 numbers transfered from BT to EE. Both PAC code transfers confirmed sorted by BT. 1 number has transfered. 3 days the later the second hasn't. I received the SMS that says to restart device but the temp bum we hasn't shifted. And advice on spe...

Sim not provisioned

So I set up my new phone and now my sim is saying not provisioned I can’t call to sort it out any help would be great thanks

Lisa8620 by • Explorer
  • 405 Views
  • 3 replies
  • 0 Helpful

e Sim with EE business

Hi I have just been given a iPhone 13 for work but don't want to carry around 2 phones as I have a personal phone with 3 and a number i have had for many years. Am I able to change the Physical EE sim in the new iPhone to an e sim and then drop in my...

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