SIM cards & Porting

Esim new iphone

Hi,I have just received the new IPhone 14 and want to take my esim from my iPhone 12 over to my new device. I have both devices still and my old phone is still active, what is the best way to do this? ThanksPaul

PUK code

How do I find my PUK code from the EE site; I'm logged into my account but can't find where to find the code; many thanks.

Sim

Hi I have got a pac code from my sim provider as I am moving onto ee but I am abroad right now and I was wondering how long it would take for my ee sim to come and if it has arrived whilst I’m on holiday would it cut my current sim off as the number ...

New application

Hi I have applied SIM as a new with PAC services on Tuesday and tried to register at App. I could succeed to register my name and verification in step 1 and 2 but I cannot finalize the step 3 as I could not register with my number. How can I proceed ...

Resolved! Upgrading from 4G to 5G router - no SIM arrived

I am upgrading from EE 4G router to EE 5G router. No SIM has arrived with the new router. Does this usually take some time to arrive and is is sent separately from the router? Thanks

Resolved! iPhone eSim leaving EE

Hi,I am finally out of contract and leaving EE. I have started the porting to my new provider. My question is:Will I need to do anything on the phone once porting is complete?Phone: Apple iPhone 13 Pro Max Thanks

Resolved! Activating new sim card after phone was stolen and can't receive code.

My daughters phone, which is on my contract, was stolen or lost at a festival. She has been sent a new sim - for the same number - to put in another phone but she cannot activate it as the code will be sent to the lost/stolen phone.We have spoken to ...

Not registered on network

Hi I got upgrade from EE, I’ve received my SIM card and insert it inside my Samsung phone and says not registered on network Could you please help me fix this

SIM card

Hi there my sister lost her phone , she received today a new phone with out a sim , because she works in NHS she told me to contact on her behalf Any help

Can't get a PAC code or remove add ons

I have been calling 150 daily to try and remove a roaming add on I only wanted for 1 month and to also get a PAC code so I can leave. When I try and do either of these things via text or online, I get an error message. I can't get through on 150 and ...