New Sim,

[Stefy-May]

Good afternoon everyone!

brand new to EE.

had issues with my last provider for signal.data and all sorts. So they suggested I take my pac code and move… 🙄

ordered myself a pay monthly sim only deal with EE. Received my SIM card today. Very quickly I may add!!!! 24 hours from order to home!!

do I just slot the sim into my phone and wait? There wasn’t any paperwork to say.. scan this.. do this.. text.. wait.. tadahhh

at home its ok. As I’m on Wi-Fi if I am needed by anyone for emergency. how long would it take to be fully set and my number across??

Thank you for any assistance!

[XRaySpeX]

Just stick it in & it'll port within 1 working day.

[Stefy-May]

Thank you ever so much! 
I did wonder if it was going to be that easy!!

☺️☺️

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

[Stefy-May]

Well shall keep fingers crossed for the next 24 hours or so. I only received it this afternoon. 
x 

[Stefy-May]

Good morning.

another question I should of asked was

will the sim automatically work on the network. Currently being told I’m not connected to the network and can not use Wi-Fi - again ok while I’m home - worried about being an emergency contact while in school with no mobile data .

should this resolve itself within the same time period as my number?  
or on my iPhone 12, previously with virgin. Do I need to reset/ change/ add something.

( my phone is unlocked to any provider) 

[Katie_B]

Good morning @Stefy-May. 

Did you check the EE Coverage Checker before purchasing your SIM?

I would recommend giving us a call on 0800 079 8586 from any landline or provider. 

Our customer care team will be able to help activate your new SIM. 

Katie

[Stefy-May]

Good morning.. the coverage checker said all would be ok, inside and out for 4G.

I shall do that when my work day is finished:

I’ve done all the previous topic helps:

on/ off

data on / off

Reset network setting .. then off .

im just baffled by it. I assumed it would work when my number goes across. Which is hasn’t yet. But it’s only been since 4pm yesterday ( Thursday) that I put the EE sim in my phone . 
x

[Katie_B]

Hi @Stefy-May. 

Thanks for getting back to me. 

That's great to hear that you checked the coverage checker and all is OK within your area. 

Please be sure to let us know how you get on throughout today. 

Katie

[Stefy-May]

Thank you. 
i shall finish around 4pm: so will try to call and sort this issue before the weekend.

when I call. What options should I take to get the right help?

the EE sim in my phone has given me the welcome messages last night. - the new mobile number not the one I’ve asked to be added x