SIM cards & Porting

Switch device

In march I ordered a sim only plan for my iPhone 13 Pro Max and it was in an Esim, I have now sold that phone and wiped out the Esim on that device and I ordered a physical sim for my new phone but somehow the sim doesn’t work for my new phone, I hav...

I did everything right and now I can't use my card, I also activated a package

I did everything right and now I can't use my card, I also activated a package

two mobile number

I have two separate mobile phones and would like to keep the both of them can I add an additional mobile number to my online account without deleting my other mobile number.  

Help with number

I bought a new simm as I lost the old one, I put it in my phone and topped up, when nothing came up I looked and seen it went on my old number. Can any one help me to change my number to the new one ?

Getting I touch with ee to cancel my email as can’t get a PAC code

Lost eSIm data how to find my QR code?

Hi, Had a bit of a mare tonight; tried to transfer to new iPhone 13 Pro midway through transfer it stopped as not enough data.  I'm going to leave the transfer until the weekend as it's my work phone and got loads on this week.  The issue I have is t...

iPhone 6s to iPhone 13

I want to buy an iPhone 13 outright elsewhere (can’t see EE selling them like this anymore on the site) and then transfer the SIM card from my old EE iPhone 6s which was last upgraded to a SIM only deal more than 18 months ago. Is this ok? Don’t want...

Invalid PAC code

I am trying to port my vodafone number to EE. My PAC is valid as I got it only last week, but the EE website says it is invalid. How do I resolve this?

Esim activation PIN says wrong pin

Hi I went through the process if downloading the esim but when it came to entering the code sent to my via sms by EE it said wrong number. Tried sending new codes three times and Same result. Has anyone experienced this? Please help if possible. Many...