SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Resolved! Given PAC code on the telephone when signing up to EE

Hi Last week I signed up to EE as a new customer via telephone and as part of setting up the contract I gave the salesperson my PAC code  Received my phone today and activated my new EE sim.   Will my number take a few days to transfer over and is th...

My number is "not available from this network"

I put my SIM into a new iPhone X. However, I soon noticed that 2-factor authentication codes were not being sent to me. Since I don't really use the phone features of the device, I thought that maybe the number was put into hibernation (an absolute a...

Katarra by Explorer
  • 2835 Views
  • 4 replies
  • 1 Helpful

SIM card still not activating

Hi there,  I am about at the end of what I can take with this SIM card. I accidentally pressed ESIM when setting up on this phone, was told I had deactivated my sim. Ordered a new sim, told it would be 24 hours. 24 hours pass, still no service. Then ...

Charlb27 by Investigator
  • 384 Views
  • 2 replies
  • 1 Helpful

Moved to EE via BT. Had sims. What now?

I spoke to BT and subsequently received 4 x EE sims for my family. I've had no communication from EE, I cannot set up an account online. When does my family put the sims in? When does it transfer? Numbers are supposed to transfer too, when does this ...

TiniC12 by Explorer
  • 402 Views
  • 3 replies
  • 1 Helpful

Iphone 14 EE Pay Monthly/PAYG

So, went out and got a new iPhone 14 Pro Max without a SIM card slot - probably an error. Looks like I can not convert my old ee PAYG sim using an old iPhone. Possible solution is to switch to a EE Pay Monthly which apparently does support eSIM. More...