SIM cards & Porting

Resolved! Phone number

Good afternoon all. I have recently purchased a sim only deal for my wife’s phone. Everything has gone through fine, and old number has transferred across no problem. The only thing is when I go onto settings, my phone, the number is the new SIM card...

Unable to receive incoming calls or texts since porting my number

My number was ported from vodaphone to EE on friday, other than receiving text messages directly from EE, I have not been able to receive calls or texts from anyone else ever since. Outgoing calls and data works.have contacted customer service many t...

No information regarding my SIM card

On Monday I bought a SIM only pay monthly contract. I received an email confirming my purchase and stating my old number will be transferred over, but no information about receiving a SIM card. Can I apply for an eSIM instead as I'm sure it will be q...

Lost eSim

Hi. I lost my eSim a few months ago, and I got it when I visited the UK two years ago. Just want to find out if there’s anyway of getting it replaced and posted to me. Or can I get someone to pick it up, and post it to me. Regards

Resolved! Transfer number error

Ok, so I recieved a new sim and got the pin. All good. Is that activation? Another thread states you have to " Top up with credit first time" and that what activates the sim. Why is this not mentioned on the pack sent with sim or on the website? I wa...

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Resolved! Sim card postage

I have just started a new sim only contract with EE. sent in my PAc code to transfer my number. What I have been told, is EE sending me a new sim card for their network?

Resolved! new sim, old number wanted kept

Can anyone help me please, my son has a PAYG sim on EE but ive just bought a monthly on my account so i can gift him data. Hes's adamant he needs his old number. Is there a simple way we can just use his old number on the new sim? I dont want to be c...

SIM card not arrived

Hi, I ordered a replacement SIM on the 14th September, it still hasn’t arrived. Can you sort this out for me please.

Resolved! Keeping phone number.

Afterwords all, just received a new sim for wife’s phone. All ok, but won’t let me save her old number in settings even tho we had a PAC code. Wots very strange tho, is if I wots app her, it goes to number we are trying to keep, but if I phone on old...