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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Resolved! Ordering new SIM + contract for existing phone

Hi,I am an EE customer several months out of my original contract, so eligible for upgrade.However I want to keep my existing device, and switch to a new SIM deal. Am I right in thinking this is not considered an upgrade, and instead is considered a ...

esim wont download to iphone

Hi Getting fed up of EE i have a sim with another network and a sim only with EE i wanted to use my EE sim as an e sim so i could use my other sim physically in my phone at the same time ive been on live chat via technical support and the help is non...

Sarahs1986 by • Valued Contributor
  • 1859 Views
  • 7 replies
  • 3 Helpful

Resolved! Order confirmation via text

I've ordered a sim card to transfer my current service provider to EE. And then I received a text from EE who asked me to call back to confirm the order detail (it also has my order number in the text).  Yet while we are going through my order, they ...

Resolved! Reactive old number

Hi, I changed my number due to personal reasons but now I need the old number back in order to gain access into my hotmail account. Is this possible? I have a lot of sentimental documents in my one drive but cannot gain access 

Haich27 by • Visitor
  • 616 Views
  • 1 replies
  • 1 Helpful

Resolved! Keeping old phone number

I've just got a new phone with EE and want to keep my phone number. I have obtained the PAC from my old provider, but I don't know how to/where to input this online in order to keep my old number? Any help would be appreciated as I can't seem to find...

KBagley by • Explorer
  • 1369 Views
  • 1 replies
  • 3 Helpful

Transfer of number from BT

I was persuaded to leave BT after many years and move to EE. I was assured that my old phone number would be transferred automatically since the transfer was "in house", but I am still waiting.I thought BT were bad, but have I made a big mistake?

Resolved! Re: Sim Card/ new phone

Hi,Just received my phone upgrade (moving from an IPhone 6s to a Google Pixel 4a) but there was no sim card included. Can I use the old sim card or is the new sim card shipped separately?Ralph

chevblue by • Investigator
  • 1764 Views
  • 4 replies
  • 3 Helpful

Resolved! Keep same SIM for SIM upgrade

If I upgrade my SIM for another 24 months with same phone and same number, do I need to change to a new SIM ?  When I do an upgrade by online, there is a delivery for SIM card.  Currently I have no contract for almost 1 year and have got a message ab...

APink by • Visitor
  • 1174 Views
  • 1 replies
  • 1 Helpful

Change number

Hi, my current number has unfortunately, fallen into the wrong hands. Can I change this number, retaining the handset and package?  Thanks    [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

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