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sim

leon_sharp16
Investigator
Investigator

‎02-04-2023 01:12 PM

my iphone will not show that the EE sim i bought is in, no matter what i do it still comes up with no service so i cannot make calls or receive text messages. 

0 Helpful
5 REPLIES 5
Northerner
EE Community Star
EE Community Star

‎02-04-2023 03:02 PM

Hi @leon_sharp16 

Is your device unlocked? 

Is your SIM PAYG or pay monthly contract? 

Are you in the UK? 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
leon_sharp16
Investigator
Investigator
In response to Northerner

‎02-04-2023 03:04 PM

hi yes my phone is unlocked, and it is a pay as you go sim and yes i am from the UK. 

 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to leon_sharp16

‎02-04-2023 03:31 PM

Hi @leon_sharp16,

Welcome to the EE Community. 🙂

Have you topped up your SIM to activate it?

James

leon_sharp16
Investigator
Investigator
In response to James_B

‎02-04-2023 03:44 PM

no as my sim is not showing as it says no service meaning i cannot make a call to top up. 

 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to leon_sharp16

‎02-04-2023 04:48 PM

Hi @leon_sharp16,

Have you tried topping up in My EE?

James