SIM cards & Porting

Data, phone or messages not working

Hi,switched to EE from 02 about 9 days ago and i porter my number but data doesn’t work, i don’t get any signal, calls only work on wi-fi calling and i don’t get any texts.

Resolved! Changing from three to EE

<span;>Hi, i currently have a contract with three but am thinking about moving to EE due to issues i had abroad that three did not help with. Ill soon be buying a new phone and wondered if its possible to keep the same number when switching phones an...

Replacement handset won’t accept ESim?

Hey, I got a replacement 14 handset and set it up like the last one (which I had for 2 weeks) and it came on with no cellular reception, everything else fine. I reset it and same again, it says my old phone (pre upgrade) isn’t ESim compatible so I ca...

Re: SIM to eSIM conversion

I have iPhone 13 mini. It supports eSim. When I go to Settings -> Device and SIM -> "Replace my SIM", I’m only presented with a physical sim option. Any suggestions?

Calls busted

New EE user got the sim set up, wanted to move my original number over. I have the EE sim in i can use data and text message but not make calls or receive them. Both the temporary EE number and my number when you ring them just cut you off. I cant ev...

Resolved! Can't receive calls

Hello,I transferee my line from 3 to EE last Sunday. It's Wednesday today and I am still bot able t receive calls. Also when I try to add my number to my EE application I don't seem to receive the message with the verification code. I tried several ...

Reactivating a Sim

Hi there,I used to be a EE customer and had used my EE phone number to create an Instagram account. I am now locked out of that Instagram account but the recovery link is sent to the EE number I no longer use. I still have the SIM card though. Is t...

Resolved! Switching to EE while abroad, it has been 3 days and my PAC hasn’t gone through

I am an O2 user who is currently in France, I am switching to EE and was told that I would be on EE within 2 working days. Is there any way I can find the status of my PAC code (and has it even gone through?)I entered it in the form when selecting a ...

No Mobile connection

I recently transferred my sim from giffgaff on Saturday and I was told it would start working from Tuesday.Right now I can't make or receive calls so I don't even know if the porting was successful or not.I keep getting voice message that the number ...

Transfer number - New PAY AS YOU GO SIM

I am considering to transfer my existing mobile number to EE. May I know if I can simply buy a new EE PAYG sim from Superstore and use that new sim to do the transfer using this page : https://myaccount.ee.co.uk/keeping-your-number