SIM cards & Porting

New Pay As You Go Sim Card

I purchased a Pay As You Go Simcard when I landed at Gatwick last year. Downloaded the app and activated the sim card. Everything worked great. Returned back to Canada and took the EE simcard out. I’m making a trip back to London in 3 weeks and pla...

Sim unlock code

Hi I have attempted to put my EE SIM card into another unlocked new phone because my phone screen is broken.When i inserted the SIM card into the new phone it asks me for a SIM unlock number which is between 8 and 16 digits longWhere do i find this? ...

Resolved! Are online SIMs preloaded

I have ordered a SIM online and I have put it into the phone and snapped my old one. I have no signal to get a code to activate and can’t put my old one back in.Can anybody help me?

SIM card cloned, no service

Hi, I had a message from EE that contained a 6 digit security code, I hadn't requested this so ignored it. Shortly after, I now have no signal what so ever, no outages etc reported in my area.As I use an eSIM, I tried to request a replacement but una...

Re: Sim not activated after 4 days

I’m currently porting from Voxi to EE I text my PAC code Thursday before 5:30pm and Voxi have disconnected my old sim but I can’t make calls or send texts from the EE sim and calls go straight to EE voicemail. The number in My EE APP had changed to t...

Keep old numbers

Hi I've just had a new phone and have been with ee years the phone has come with a new sim card and number but I want to keep my old number to complicated to change numbers what do I need to do please

Resolved! Lost/Damaged Phone - Girlfriend abroad in Spain need to get hold of an EE eSim

Read moreRead more So been on the phone whilst in Spain to try and get EE to authorise an esim for my girlfriends number the person i spoke to didnt know how to do it and the services were down.She said the only other way you have to go back to th...

Resolved! Need pac code for lost sim to swap with tesco

Sim not activated after 4 days

Decided to swap from three to EE and took a contract for a iPhone 14 pro with unlimited data. Entered PAC from three just to get a call from them to convince me to stay with then whereby they then cancelled the PAC code and when I said no im still le...

Account Level Service charges when leaving ee

Hi, I just requested a PAC code and I received a text stating that I would have an outstanding charge of £4.90 and a termination charge for account level service which is £20.59Any ideas what a account level service charge is?I have a business mobi...