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New sim texts and has mobile data but can't make calls

maltman777
Visitor

‎30-10-2023 12:34 PM

This is so frustrating and EE is not the most helpful in this regard making contact very very difficult. Got a new SIM, changed over number using PAC code, says everything is good to go and I can text and use mobile data but can't make calls. It just hangs up immediately. HELP. I can't contact them

0 Helpful
1 REPLY 1
Schockwave
Community Hero
Community Hero

‎30-10-2023 01:22 PM

Hello @maltman777 ,

Welcome to the community,

When did you port your number over? 

Are you on contract or pay as you go?

What number is showing in your phone’s settings?

Have you tried rebooting your phone?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.