SIM card upgrade

[Emhhan]

I upgraded to a sim only contract via my mobile app yesterday 27th October but I still have not received a confirmation email and my app has not yet updated.

how long does this usually take? I just want to be sure the new contract has gone through 

[Katie_B]

Hello @Emhhan. 

Welcome to the community. 

Since your post has your EE account updated?

Katie

[Emhhan]

Hi,

jo I’ve jsut checked it’s still showing as my old contract which included the phone and when I go to click upgrade it appears hollowed out. I still haven’t  received an email either confirming the change 

thanIs,

emma 

[Katie_B]

Thanks for getting back to me @Emhhan. 

If you text AL to 150 does the new plan report back?

Katie

[Emhhan]

I’ve just tried it and it’s still sending me information with the old plan 

[Leanne_T]

Hi @Emhhan 

Thanks for coming back to us. 

If you give us a call, our mobile care team will get this looked into for you 🙂

Leanne.