Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

SIM card upgrade

Emhhan
Investigator
Investigator

‎28-10-2023 04:52 PM

I upgraded to a sim only contract via my mobile app yesterday 27th October but I still have not received a confirmation email and my app has not yet updated.

how long does this usually take? I just want to be sure the new contract has gone through 

0 Helpful
5 REPLIES 5
Katie_B
EE Community Support Team

‎30-10-2023 07:45 AM

Hello @Emhhan. 

Welcome to the community. 

Since your post has your EE account updated?

Katie

Emhhan
Investigator
Investigator
In response to Katie_B

‎30-10-2023 08:38 AM

Hi,

jo I’ve jsut checked it’s still showing as my old contract which included the phone and when I go to click upgrade it appears hollowed out. I still haven’t  received an email either confirming the change 

 

thanIs,

emma 

0 Helpful
Katie_B
EE Community Support Team
In response to Emhhan

‎30-10-2023 08:40 AM

Thanks for getting back to me @Emhhan. 

If you text AL to 150 does the new plan report back?

Katie

Emhhan
Investigator
Investigator
In response to Katie_B

‎30-10-2023 12:50 PM

I’ve just tried it and it’s still sending me information with the old plan 

0 Helpful
Leanne_T
EE Community Support Team
In response to Emhhan

‎30-10-2023 03:02 PM

Hi @Emhhan 

Thanks for coming back to us. 

If you give us a call, our mobile care team will get this looked into for you 🙂

Leanne.

0 Helpful