Old number new sim
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17-06-2023 09:40 PM
So I’ve recently upgraded plans on EE. I received a new sim yesterday with a new number. BUT I would like to keep my old number? How do I transfer my old EE number? There are only instructions for transferring from a different provider?
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17-06-2023 10:08 PM
Just continue using your old SIM. It'll have your new plan on it.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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18-06-2023 07:50 AM
Hi @Letford
Thanks for coming here.
Do you have two numbers showing in your My EE account?
Have you upgraded or ordered an additional contract with a new number?
Leanne.
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18-06-2023 08:21 PM
Hi thanks for the reply. Yeah I have two numbers showing on my account, one for my old plan which has expired and the new number.
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18-06-2023 09:22 PM
EE often supply a replacement SIM with upgrade phones incase there's a problem with your existing SIM or it doesn't fit a new phone - if your current SIM works and fits, just use it.
If you have an additional number shown on your bill, you may have inadvertently ordered a new connection rather than an upgrade. You will need to contact CS on 150 to resolve this, but should do so within 14days if at all possible.

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