17-06-2023 09:40 PM
So I’ve recently upgraded plans on EE. I received a new sim yesterday with a new number. BUT I would like to keep my old number? How do I transfer my old EE number? There are only instructions for transferring from a different provider?
17-06-2023 10:08 PM
Just continue using your old SIM. It'll have your new plan on it.
18-06-2023 07:50 AM
Hi @Letford
Thanks for coming here.
Do you have two numbers showing in your My EE account?
Have you upgraded or ordered an additional contract with a new number?
Leanne.
18-06-2023 08:21 PM
Hi thanks for the reply. Yeah I have two numbers showing on my account, one for my old plan which has expired and the new number.
18-06-2023 09:22 PM
EE often supply a replacement SIM with upgrade phones incase there's a problem with your existing SIM or it doesn't fit a new phone - if your current SIM works and fits, just use it.
If you have an additional number shown on your bill, you may have inadvertently ordered a new connection rather than an upgrade. You will need to contact CS on 150 to resolve this, but should do so within 14days if at all possible.