Broken phone

Keanna · ‎08-04-2023

Hi my phones broke but replaced it with a new I was just wandering if you could help with a sim with my old number on please

Chris_B · ‎08-04-2023

@Keanna You mean you was using the eSim in that device. To get a replacement sim you need to go to an EE store with photo ID and request a replacement sim or you can call customer services and request a replacement sim.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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Chris_B · ‎08-04-2023

@Keanna You can put your old sim in the new device.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Keanna · ‎08-04-2023

I don’t have an old sim as my phone was a sim free phone?

Chris_B · ‎08-04-2023

@Keanna You mean you was using the eSim in that device. To get a replacement sim you need to go to an EE store with photo ID and request a replacement sim or you can call customer services and request a replacement sim.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

XRaySpeX · ‎08-04-2023

A SIM-Free phone still has a SIM. It is sold as SIM-Free meaning it not sold with a SIM to be not tied to any particular network but you still need a SIM to use it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

richard_allen · ‎17-06-2023

My phone is broken and I am requesting a replacement. Thank you.

Leanne_T · ‎17-06-2023

Hi @richard_allen

Thanks for coming here.

Do you have insurance?

Has the phone been damaged?

Leanne 🙂

richard_allen · ‎17-06-2023

Yes it's been damaged; I believe I have insurance.

Thank you for your assistance!

Leanne_T · ‎17-06-2023

Hi @richard_allen

Please see our How do I make an insurance claim? Help page for help on starting a claim 🙂

Leanne.