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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Switching to ee from another mobile operator

Hi, I have taken a mobile phone and a contract plan. I want to switch to er from the old network and keep my old number. When signing the contract, I indicated my old number that needs to be saved and the PUC code.I filled out a special form on the e...

Sim activation issues

I bought I new iPhone 13 which I was upgrading my iPhone 11 , I transferred from one phone to another which resulted in the disabling of my physical sim and download a eSIM on my new phone with no network service on either phones I phoned ee  tech on...

Unable to activate sim

I have just switched from a different provider already done the PAC when I ordered my new phone. I am unable to activate my sim or it says that it is “well that didn’t work”. What am I doing wrong? 

My Watsap is not responding

I just change my sim to ee network and I Tried to link my number to open Watsap and it’s not working why is this happening pls sort for a solution for me I need to access my account as soon as possible 

SIM CARD

Some customers are having issues with activating SIM cards  online and over the phone with EE it says that your Sim card has already been activated when it has not been activated  this , is currently being looked in to by the back office team at ee m...

c9 by • Established Contributor
  • 4021 Views
  • 35 replies
  • 13 Helpful

Phone not connected on SIM only

I've switched from pay as you go to SIM only. And my phone will not connect to the network.  The phone's info says Mobile Network State = Disconnected.  Network says EE - Emergency calls only.  So I can't call 150 for help.Is there any way I can cont...

AdamDw by • Explorer
  • 919 Views
  • 4 replies
  • 3 Helpful

LOCKED sim card

My sim card in my phone is locked i put in the PUK but it still is not working - it's a new pay as i go number so i havent linked it to my account yet. is there a way to unlock the sim?  

RWalsh11 by • Visitor
  • 893 Views
  • 1 replies
  • 1 Helpful

eSIM not activating

I have just received my eSIM through the post thinking it was an actual sim, anyway I have scanned the QR code and nothing is happening I have tried to go in the chat but there is no option for it can someone please tell me what I’m doing wrong 

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