Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Upgrading from old sim only contract

Megan_calver1
Visitor

‎14-07-2023 08:17 AM

Hi, 

I have recently upgraded from an old sim only contract to a new one. Will I receive a new sim in the post, and will my old number transfer straight over as I am already a EE customer? Also will my old contract automatically end once I start my new sim ? 

thank you 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎14-07-2023 08:25 AM - edited ‎14-07-2023 08:25 AM

@Megan_calver1  provided you upgraded it’s only an account change and your new tariff should start within 24h.   You might be sent a new sim.  It doesn’t take long to have your number transferred to the new sim.  

XRaySpeX
EE Community Star
EE Community Star

‎14-07-2023 08:26 AM

An upgrade by definition keeps your mobile no. & replaces your previous contract. You should not get a new SIM. You just carry on using your existing SIM. It's just a change of plan on it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)