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Upgrading from old sim only contract

Megan_calver1
Visitor

‎14-07-2023 08:17 AM

Hi, 

I have recently upgraded from an old sim only contract to a new one. Will I receive a new sim in the post, and will my old number transfer straight over as I am already a EE customer? Also will my old contract automatically end once I start my new sim ? 

thank you 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎14-07-2023 08:25 AM - edited ‎14-07-2023 08:25 AM

@Megan_calver1  provided you upgraded it’s only an account change and your new tariff should start within 24h.   You might be sent a new sim.  It doesn’t take long to have your number transferred to the new sim.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

‎14-07-2023 08:26 AM

An upgrade by definition keeps your mobile no. & replaces your previous contract. You should not get a new SIM. You just carry on using your existing SIM. It's just a change of plan on it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

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