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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Just switched sim from 02 to EE

I switched from 02 to EE on Monday and the man said today the numbers would change over. Since about 10am I’ve had no internet signal and can’t send/receive texts or calls. I’ve tried restarting network settings and my phone a few times but nothing s...

Transfer and porting

Hi hope someone can help Have bought me contract phone with EE and sent PAC code to transfer my old number from Vodafone on Monday - nothing has worked since. Spoke to tech team this morning - told the porting was completed at midday yesterday and ne...

Samrob67 by • Investigator
  • 766 Views
  • 9 replies
  • 5 Helpful

Resolved! SIM Card

Hello,I went to my local EE shop to get a new SIM card as my phone was showing "Unable to connect to network" and "no SIM card installed", making it impossible to recieve and make calls and text and use my mobile data. I got the card yesterday 5/6/23...

Natlee59 by • Explorer
  • 372 Views
  • 1 replies
  • 1 Helpful

Resolved! Old O2 sim still active after port to EE

Hi,I initiated my port to EE from O2 yesterday and received a text saying it would be complete by 6PM today.At 6:20PM I had a second text stating “Your existing number transfer to your EE plan is now complete, please turn your device off and on again...

lukeholl by • Visitor
  • 903 Views
  • 1 replies
  • 2 Helpful

New phone has arrived but no SIM card

Hi all,I have just upgraded, keeping my old number (contract had just expired).  The EE website still shows my old phone image and not the new one and so am concerned that the upgrade has yet to happen?  The new phone has arrived but there isn't a si...

Moley84 by • Investigator
  • 3299 Views
  • 5 replies
  • 2 Helpful

Moving over from plusnet

Hi, im currently a plusnet user and have been told to switch over to EE.when I receive my unique code and transfer to the EE site it allows me to pick a new plan but when I try to go to cart it keeps refreshing the page and I can’t go any further.

Dode4444 by • Visitor
  • 354 Views
  • 1 replies
  • 0 Helpful

2 x sim card only upgrade

I have 2  sim only cards on my account (mine and husbands) we both pay different prices I think my husband gets a discount being a BT customer although we live in the same house and its our BT not his! Anyway time for an upgrade I looked at what's av...

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