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LindarT123
Skilled Contributor
Skilled Contributor

‎29-12-2023 10:34 AM

I have a new phone,but faulty sim card.EE said they will post a new sim card.My problem is that I cant use wifi calling since contacting EE

0 Helpful
4 REPLIES 4
Christopher_G
EE Community Support Team

‎29-12-2023 01:19 PM - edited ‎29-12-2023 01:20 PM

Hi @LindarT123 

Welcome to the community.

If you're near an EE Store, you could pop in for a replacement, rather than waiting for it to come through the post. You'd need a valid form of ID (passport or UK driving licence).

Chris

LindarT123
Skilled Contributor
Skilled Contributor
In response to Christopher_G

‎29-12-2023 02:06 PM

I unfortunately dont have a passport or driving licence.

Thanks

0 Helpful
Christopher_G
EE Community Support Team
In response to LindarT123

‎29-12-2023 02:10 PM

Ah, OK @LindarT123 

It sounds like you may need to wait for the new SIM to arrive. It's usually within 4 working days, but it can take a little longer at this time of year.

Hopefully it's there soon for you.

Chris

XboxGamer1987
Problem solver
Problem solver
In response to LindarT123

‎29-12-2023 04:30 PM - edited ‎29-12-2023 04:30 PM

Hello

Unfortunately your only option is to wait for the New Sim to be delivered by post. If you don't have any Photo ID.