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The place to ask your questions about SIM cards for any device. and porting your number

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Porting from O2

Provided EE with the relevant information for porting from O2 last night and received a message saying "the port in is all set up and will take place by 6pm on 31st Dec 4700"  Is it normal to have a completion date so far down the line? 

CraigC77 by • Visitor
  • 355 Views
  • 1 replies
  • 1 Helpful

Resolved! Replace sim

Is it possible to activate new sim without old sim & device as I don’t have access to them but it says to send a pin to number which I can’t get as don’t have access to old sim or device 

Dan199- by • Visitor
  • 440 Views
  • 1 replies
  • 0 Helpful

Resolved! Transfer number

I've been trying to transfer my mobile number. On the Transferring Your Mobile Phone Number page I am asked to click on a link to a form. Whenever I click that link,  I get taken to a "sorry something went wrong" page. Is there another way to complet...

Julianej by • Visitor
  • 455 Views
  • 1 replies
  • 1 Helpful

Resolved! esim signal gone all of a sudden

I am the treasurer of a charity and we have a business plan with 3 lines. Two of the lines are on esim. One seems to be working fine but since yesterday 1 has gone completely blank with no network at all. Please can you help as it is affecting the ch...

bhulkubt by • Explorer
  • 944 Views
  • 3 replies
  • 0 Helpful

Resolved! Porting

Hi there,I recently left 02 and they generated a PAC code for me to transfer my number to a new provider. I brought a EE Pay as You Go Sim Card and tried to transfer my number via the online form. However, it keeps saying the EE number is incorrect, ...

Memory loss

I have problems remembering small details and I am not tech savvy.How do I place a sim in a phone?  I have never done it.Also this website is very hard to use.  I dont get any support with this stuff.Also where is my account number?  I cant find it o...

1960-Sue by • Visitor
  • 398 Views
  • 2 replies
  • 1 Helpful

Resolved! Re: Not registred to network

Similar experience. Getting “Unable to connect. Try later” error.Very helpful lady on the Help Desk found that my SIM had been deactivated at 9.20pm last night (27th November), and an old one reinstated.Seems like it might have been a system-wide cha...

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