SIM cards & Porting

Esim

Hi I am a new customer. I requested eSIM because I use normal sim for my other number. I have IPhone 15 pro. Lady at the phone, at the customer service yesterday, could not locate my phone eSIM settings on my iPhone. After 30 mins she said that she w...

Resolved! Which number?

Embarrassingly stupid question, but in the first stage of porting my old number to my new SIM, the form asks you to enter your phone number. Do you enter the number you want to keep (i.e., your old number), or do you enter the temporary number of the...

Switching from Business to Personal - cancel first?

I'm out of contract on a Small Business SIM but weighing up my options of what to do next and whether to stick with EE. If I request a PAC code and decide to start a Personal SIM-only deal with EE rather than a new Business deal, can I use the PAC co...

Resolved! Old Number Not ported

Had to swap to EE Sim from Plusnet on 21st December, PAC code obtained and supplied etc and confirmation email said it would be active in 24 hours. We're now at January 3rd and I still don't have my old number ported across?

eSIM Quick Transfer on iPhone?

Hi,Does EE now support this facility? The last post I can find on the subject was around 3 years ago, at which time the answer was 'no'.I'm looking to change an iPhone 14 Pro in the coming months, unfortunately the US version does not have a physica...

Hello, i have a sim card and i can't acces it

No service

Hello, so I got sent two new sims because I got a new phone but the sim tray doesn’t open in the iPhone 14 Pro. I then rang up EE and they said to transfer it to ESIM and so I did and it didn’t work and then I rang three more times on different days...

Resolved! how to cahange my number

Deleted my e sim on my new iphone 15 pro

Hi,I have deleted my eSIM card on my new iPhone 15 pro instead I wanted to use my old phone iPhone 13 Pro Max. I have ordered new SIM card to use on my old iPhone 13 Pro Max unfortunately the SIM card is not working could you please help me. Could yo...

Resolved! Re: Nano Sim Card replacement.

How is it possible to order a new sim? I have been trying to order one for my son (he is EE customer) his phone was stolen whilst on holiday. Which page is the esim order on? Are you able to share a link or image of how to get to this page?Thanks ...