SIM cards & Porting

New member, new sim, old number not porting and new SIM has been deactivated

HelloI recently joined EE, got my new SIM and sent my PAC code to port my old number. The new EE sim was working fine on the temporary number but I called Customer Services after my old number didn't port within the 72 hour guidelines. Then yesterday...

New sim card - No Service

Ordered a new sim card as the previous sim was faulty. Have been sent a new card. However, after inserting into the phone it repeatedly showing as "no service". Can you help resolve this issue? I am unable to call EE or receive texts as there is no s...

Not eligible for a 2nd sim on my account

Hi,I’ve just moved over to EE from BT as BT have partnered with EE and are no longer offering new contracts. I’m happy with my new device and the service I’ve received so far but I’m looking to add an additional sim to my account for my son. EE say I...

Resolved! How to get a replacement SIM card without text?

Hiya my SIM card randomly stopped working and wouldn’t reset or find my network provider ?? Took it out to see scratches from wear and tear after almost 2 years in phone - why would that happen? how do I get replacement sim quickly without text becau...

Re: Number port complete but not working

I have the same problem as I transferred my number over from o2 and I have no service at all and only found out ealyer ago today when the number got transferred over from o2 and not all the files that is needed have not got transferred over with it s...

Resolved! Hi I have not asked for my service to be disconnected

Can EE please reinstate my service. I have an EE is with no service and I just realised I received message from EE that my request to disconnect my service has been completed

Sim locked and how do i get PUK Code URGENTLY?!!

Hi.please can someone help me I have tried everything I can think of. I put my old sim into my new device and thought all was OK until I realised my phone is dual sim and I Had put the sim in the wrong slot than my phones settings were set for. I rem...

Resolved! I need my stolen phone number xxxxxxxxxxx

Somebody please respond, I need PAC Code, I have a new phone and it's great, my other phone was stolen, sim and data too, I put in a Claro sim, I can get online, but can't use WhatsApp, the Royal Bank of Scotland, or my wise account they all function...

Sim card getting deactivated

Heya, what causes an EE simcard to deactivate and how should I prevent it from happening?

how to start a new EE SIM card

Hi,I got a new SIM card from EE. How to activate the card, I can't use it

SIM cards & Porting

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