SIM cards & Porting

We’re having trouble linking your products

I can neither link my phone with my new EE card nor can I port my old phone number to EE.Any reason why that is the case? I can receive text messages with the new number and use the code.It seems you have some internal issues. Can someone fix that fo...

I want an old number

My number hasn’t changed over

I swapped from O2 to EE but my phone number hasn’t caught her over yet. I can receive iMessage and what app but normal texts or call are coming through my old phone. 

PAC/STAC Issue

Hello, I tried porting my number across with my PAC Code on 13th March over the phone with EE support. The lady on the phone asked for both the PAC & the STAC and simultaneously I had two back to back texts from my old provider at 14:25 that a reques...

Re: Sim card not working

hello my name is Vitor I have do I  new contract  with bt for my new sim card  .  today should be working this card but is not working. please can you something to fix it because I need my sim card today.  thank you  kind regards Vitor    [mod edit: ...

my sim is locked

How to live chat EE as my sim is locked 

Re: Text to get PAC code not working

My contract ends on the 21st April 2024.  I only have one number on my account.  I've text PAC to 65075 to give my 30 days notice but I get this reply:Sorry, we were unable to process your request. Please retry and if you continue to receive this mes...