SIM cards & Porting

Resolved! Swapping to an E-Sim

Hello,I have a Samsung S21 5G phone and the sim tray no longer recognises my EE Sim card. Because of this I would like to swap my Sim card into a E-Sim. I would like to keep my number and the data on from my Sim card and just transfer everything to a...

Resolved! I have deleted the e sim

Hi I have deleted the e sim I have read the asked questions but non give any help other than to order a e sim ? I have my SIM card in the phone still

Resolved! Can I convert my Sim to an eSim from overseas

I've relocated to Australia but need to keep my British EE Sim active.However, I need to put an Australian SIM in to my iPhone, but it won't take two physical SIMs. The Australian plan doesn't issue eSims. Therefore I'd like to convert my UK Sim to a...

Lost SIM card urgent help

I worked in UK 6 years ago and my boss got me SIM card EE that I’m using in WhatsApp as my number since then. All my contacts are there and conversations over 6 years. I lost the card few years ago and kept using without SIM card, just a number. I ve...

Re: Phone saying No Sim

They changed the SIM in store yesterday and it worked . Now it's saying No SIM again. Baffled.

Port from plusnet form or is it automatic

Hi all, recently took up a deal with plusnet to move to ee. I requested to keep number and obtained pac code. I entered this when setting up ee contract. Question is, do I still need to fill in the ee transfer form or will the number migrate automati...

Why is my replacement sim not working

I ordered a replacement sim and it came yesterday. I put the sim in my phone and it's not been working all day and still not working

Replacement SIM not provisioned but old SIM stopped

Looking for help please.I've been trouble shooting with call centre around how my phone hasn't been really working as a phone outside of being on WiFi (calls not connecting, sometimes saying not registered on network, data barely ever working and if ...

Not receiving SMS and calls after number port

I called up 2 days ago to have my number ported over from o2. If I text and call others my number is as it should be but when receiving these, they’re all going through to my old phone.My id card is still showing as the new number not the ported numb...

Phone number not receiving texts, and I can’t call 150?

I am not receiving text messages to my number and when I try call 150 or ee it says I don’t have enough credit to make this call, even though I thought they were free to call. If I try to text balance to 150 it also says not delivered. I have bars of...