sim not working

[khan12345678]

hi my sim card is not working

[James_B]

Welcome to the EE Community, @khan12345678 

What problems are you experiencing with your SIM?

Is it a pay as you go or pay monthly account?

Are you in the UK or roaming?

James

[JamesBoag]

Hi, my sim has stopped working, please help

[Katie_B]

Good morning @JamesBoag. 

Are you connected to the EE network?

What happens when you try to make a call or text?

Katie 

[JamesBoag]

A loyal (was)  customer for more than 10 years,  Sim card won't register on your network, and everytime I try to fix this 
ee wants to send a text to the phone that can't connect to their network. I must say since merged with BT you really have gone down the Cellnet road, unusable and soon to be un used
Any actual help would be quite nice.

[Katie_B]

Hi @JamesBoag. 

Are you able to test your SIM in another device?

When you are receiving a text is this for a PIN?

Have you tried a replacement SIM?

Katie

[JamesBoag]

Look all my phones all 4 of them are put of contract an hour ago you said you phone me in 15 minutes. You're billing me the full price for phones I already own. And tesco are less than 2 miles away. What would you do ?

[JamesBoag]

And no I'm not risking another phone possibly the worst advice I've ever receive. Can't you issue an esim for the phone in question as I say Tesco is 2 miles from me EE is a 70 mile round trip......

[JamesBoag]

Where on earth could I get a replacement sim ?

[Katie_B]

Hi @JamesBoag.

I am sorry to hear you have not yet received a call back.

Did you request a call back by calling 150?

If yes, please try selecting option two and waiting to connect to an agent.

You can get a replacement SIM by giving us a call, visiting your local EE Store or ordering online. 

Katie.