sim not working

[khan12345678]

hi my sim card is not working

[JamesBoag]

I still have a phone that you are over charging me for that won't connect to your network as the sim is malfunctioning
can you supply me an eSim for a samsung galaxy s21 5g Or will I just pop down to tesco and move all my phone (which are all out of contract ) some feedback would be appreciated or have you been fully indoctrinated into BT customer service bot farm ?

[Katie_B]

Hi @JamesBoag. 

Here on the EE Community we have no account access and do not have the ability to provide you with a replacement QR code.

To order a replacement SIM please either log in to your EE account, visit your local EE Store with photo ID or give us a call. 

Our customer care team can be contacted on 07953 966 150 from any landline or provider. 

Katie