T-mobile sim

[Lyndo]

I have an old t-mobile payg sim in a home security system, which has recently stopped working, It still has credit, but will now only receive texts and no longer  send text alerts.

Is it still possible to transfer the number to an ee payg sim?

[Northerner]

Hi @Lyndo 

You need to ring EE CS on 150 about the transfer.

Thanks 

[Lyndo]

Thankyou 

[XRaySpeX]

Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[Lyndo]

The card is in a home security system in Portugal and has worked without problem for 12 years ,i.It’s last chargeable action was April28th sending a power cut alert text ( the major European power cut) it did not send the power restored text and  since then it no longer connects or finds any of the major networks and connects to an old network called Optimus, but will only receive texts. I am assuming  the card needs updating to a 4/5g.

[Ali_A]

HI @Lyndo 

Are you able to test the SIM card in another device to check if it is the SIM card of device that is acing the problem? 

Ali 
 

[Lyndo]

Hi, yes tested in my phone to confirm Sim was the problem.

[Peter_W · Accepted solution]

Thanks for checking that for us, @Lyndo.

As @Northerner highlighted, for us to say for sure what's happened here I'd recommend reaching out to our customer care team.

It's unlikely to be hibernation if it sent a text towards the end of April, but our SIMs aren't designed for prolonged usage outside of the UK, and they'll be able to check over what will be the best option here.

Peter