Tmobile sim card

[David49sf]

My mum's mobile phone no longer works. I've tried to set her up on another phone using her Tmobile sim but it's asking for a pin which I don't have. Do I need to contact EE and if so would they be able to help ? Any assistance would be appreciated. Thanks. 

[Chris_B]

@David49sf  That pin will probably be the sim PIN code it might be 1111 as that’s a default sim PIN code.   I do highly recommend you request a replacement sim though as at least it’ll be a EE sim not a T-mobile sim as T-mobile shut down years ago. 

[David49sf]

Hi Chris 

Thanks for getting back. Unfortunately I think I've got to stick with the Tmobile Sim as it's my mums' and she's trying to retrieve her contacts with it. I don't think a new EE sim would have her contacts info . I'll try the number you gave. Thanks. 

[rkelly1]

EE will not have access to her personal pin however they can get you a PUK code to unlock it if the incorrect pin is entered several times.  Once entered you will be able to set up a new pin

[David49sf]

Hi

Thanks I've done this and it's been sorted.