@Robert120971 Is this a new sim ? It is a sim on PAYG or contract ? If on PAYG when did you last use it ? If it was under 3 months or it’s a contract sim you can request a replacement sim by calling customer support or by going to a EE store with in date photo ID. If it was over 3 months and it’s a PAYG sim please read THIS
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
