Sim not provisioned

[LollyHDubz]

I have an sim card for a phone that hasn't been used for a few months. The number has been reactivated recently but it still says sim not provisioned when I put the sim in my phone. Can you help?

[Schockwave]

Hello @LollyHDubz ,

How long ago did you reactivate it? 

Was it on pay as you go or contract? How many months ago has it not been used before reactivating it?

[Rach_H]

Hi @LollyHDubz,

Welcome to the Community!

We know how important it is for you to know what is happening with your SIM, so I'd love to help. Have you used this SIM without issue in the past?

Rach

[LollyHDubz]

Yep, I've been using it since 2022.

[Rach_H]

When was the last time you used this @LollyHDubz?

Rach

[LollyHDubz]

Hi I last used it about 6 months ago.

[Ali_A]

@LollyHDubz 
Is this a Pay as you go SIM? 
 

If you haven’t used your phone for any chargeable activity for 179 days (6 months) then your account will go into hibernation and any credit will be removed. After a further 90 days the service will be cancelled.
 

You can find out more on our Pay as you Go hibernation page
 

To reinstate your line within the 90 days please call Customer Care on 07953966150. Contact Us
 

Ali

[LollyHDubz]

No, it is on a contract.

[Ali_A]

@LollyHDubz 
Are you able to test your SIM card in an alternative handset? 
If you still have the same error message, you'll need to contact Customer Care on 08009566000 so they can check the SIM activation has completed correctly and also the correct SIM card being used/activated 

Ali