Order new sim card

[Chavdaparth]

I lost my sim so I want to order new sim card

[Lesley_W]

Hi @Mrt1984tarft 

We don't have access to your account here as it is a public forum so no SIM would have been ordered for you. 

Lesley

[ghostitg]

I tried to order a replacement sim on MY EE and that's why I'm here, my phone (Galaxy S20fe) keeps saying "there is no sim present, replace sim" this started a week ago...how do I get  anew sim without ending up back here?

[Leanne_T]

Hi @ghostitg 

Thanks for posting on the community. I am sorry you are unable to order a replacement SIM. 

If the SIM is not recognised in the device you may not be able to receive the one time pin needed to order a new SIM in your EE account. 

Are you able to try the SIM in another phone to make sure a new SIM will resolve this for you?

If the message follows the SIM, you can order a replacement by giving us a call from any other phone. Or popping into an EE Store with photo ID. 

Leanne 🙂

[Mrt1984tarft]

If I want a sim I will come in the shop and only with my I’d
Sent from my iPhone

[Leanne_T]

No problem @Mrt1984tarft 

The store will be happy to help get you set up 🙂

Leanne. 

[gary19581]

My  e e sim  card is damaged .  Can I order a new one?

[Debbie_G]

Hi @gary19581.

Welcome to the community.

You can pop into an EE Store with photo ID to get a replacement EE SIM card. 

Or if you give our team a call, they will be able to get a SIM card sent to you. 

Debbie 🙂

[Ajmalkamar]

I lost my cim 

[Michael_D]

Hi @Ajmalkamar 

Thanks for coming to the community.

There are a couple of options to get a replacement SIM for your lost one.

The first one is to give our customer service guides a call from another phone, and they can block the SIM and arrange for another one to be sent out to you.

Alternatively, if you are the account holder, you can visit an EE store with photo ID (either a driving licence or passport) and they can activate a new SIM with your number.

Michael