PAC code not working

[Bodiddlydoodly]

I’ve received my new EE phone today and tried to start the process to port my existing number from Vodafone.

The pac code given to me 5 days ago isn’t being recognised by the EE transfer my number form.

I’m attempting this at 18:30 on a Thursday evening if that’s of any relevance ?

Thanks

[Dollpeg1234567]

I need my pac code 

[Christopher_G]

Hi @Dollpeg1234567 

Welcome to the community.

Check out this 'What is a PAC Code and How Do I Request One?' help page. It explains how to get a PAC code.

Chris

[Bookbinder]

Yes I have just had exactly the same problem. I'll wait until tomorrow and try again - fingers crossed.

[Thundercat13]

I’m having same issue with my PAC code which is only issued 6 days ago from 02. 
I will try again tomorrow failing that not sure what to do next? 
Looking at the issues here hopefully it seems to get resolved quickly. 

[Leanne_T]

Morning @Thundercat13 

Did you provide the PAC when you ordered the EE contract? 

Leanne 🙂

[Bookbinder]

UPDATE - my old number had transferred across overnight, hurray! I gave my PAC code during the transfer process from Plusnet so it was a bit confusing when the follow up instructions from EE suggested I may need to input my PAC number again when I didn't. All worked out great in the end though.

[Leanne_T]

Thanks for coming back and letting us know @Thundercat13 

You would only need to provide the PAC once for the number transfer to be set up. 

Leanne 🙂

[ka61]

I'm having exactly the same issue. I enter the code into the form and it tells me it's wrong.  It's not, I've checked it multiple times.

[Leanne_T]

Hi @ka61 

Thanks for coming here. 

Did you provide the PAC when you placed the order? 

Leanne.

[F11BTH]

Can someone please help.. I am having the same issue. I have a PAC code from EE and when submitting it on the EE form it states it's incorrect. This is the second one I've tried now! 🤦🏼‍♀️